At Livy’s Jewellery, we want you to love your purchase! If you’re not completely satisfied, we’re here to help.
Eligibility for Returns and Exchanges
- Return Window: Items must be returned or exchanged within 14 days of receipt.
- Condition: Items must be:
- Unworn, undamaged, and in their original packaging.
- Accompanied by proof of purchase (e.g., receipt or order confirmation email).
- Exclusions: The following items cannot be returned or exchanged:
- Custom or personalized pieces.
- Earrings due to hygiene reasons.
Returns Process
- Contact us at support@fashionlivyjewellery.com to initiate a return or exchange. Please include your order number and reason for the return.
- Once approved, you will receive a return authorization and instructions on how to send your item back.
- Customers are responsible for return shipping costs unless the item is faulty or damaged upon arrival.
Exchanges
- If you’d like to exchange your item for a different size, color, or style, please specify the details in your request.
- Exchanges are subject to stock availability.
Refunds
- Refunds will be issued to the original payment method within 7 business days of receiving the returned item.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Damaged or Faulty Items
- If your item arrives damaged or faulty, please email us at support@fashionlivyjewellery.com within 48 hours of delivery with photos of the damage.
- We will provide a replacement or full refund, including shipping costs.
Contact Us
If you have any questions or concerns about our policy, feel free to contact us at:
